Write to us. A person reads it.
Rebuild is made by NovaTrak. Questions about the app, your plan, a claim document, or your data all go to one address, and we usually answer within two business days.
So the first reply is the useful one.
- The email address on your Rebuild account, so we can find your household.
- What you were doing and what happened instead. A screenshot helps more than a description.
- For a privacy request, what you would like done: see, correct, or delete your information.
Seeing, correcting and deleting what we hold.
Most of it you can do yourself, at once. The app shows everything it holds about your household; every value can be edited; Start over in Settings deletes the household's photos, results and files; deleting your account removes everything. The Privacy Policy says exactly what is kept and who else touches it.
For anything you cannot do from the app, or to exercise a right under the privacy law where you live, write to the address above with the subject line Privacy request. We may need to confirm it is you asking.
If you find a hole, tell us first.
If you believe you have found a security problem in Rebuild, write to the same address with the subject line Security and give us a chance to fix it before you tell anyone else. We will acknowledge it quickly and keep you informed.
For the company itself, its other products and partnerships, see novatrak.com.